FAQ

Preguntas Frecuentes sobre el Streaming

 

Pregunta: El Streaming de Radioalternativo funciona tanto en plataformas Windows como en Mac?

Respuesta: Si. Incluso desde cualquier dispositivo movil, ya sea Android, iOS , Windows Mobile etc.

 

Pregunta: ¿Como puedo escuchar el streaming si soy un usuario LINUX?

Respuesta: Puedes bajar un Plug-in del mplayer para FireFox.

http://www.linux-sxs.org/multimedia/mplayermozplug.html

Pregunta: ¿El streaming lo puedo escuchar unicamente con el Internet Explorer?

Respuesta: No. Puedes escucharnos a través de cualquier plataforma, Windows, Apple, IOS, y también desde cualquier dispositivo movil.

Pregunta: Mi reproductor dice “buffering” o “almacenando” por mucho tiempo. ¿De qué se trata?

Respuesta: Si estas teniendo problemas de Buffering o de Conexión , si es posible revisa la velocidad de tu Conexión de Internet.

La Tecnología de Radioalternativo.com está diseñada para que desde una conexión de Conexión Telefonica puedas escucharnos sin problema alguno asi que probablemente no sea tu problema, pero te recomendamos te pongas en contacto con tu Proveedor de Servicio de Internet para más opciones de Conexión a Internet.

 

 

Pregunta: Les mande a ustedes un mail , ayer u hoy y no me han contestado. ¿Por qué?

Respuesta: Desearíamos responder a todos sus comentarios de inmediato, pero desafortunadamente no contamos con personal de Soporte Tecnico las 24 hrs. Es importante que Ud sepa que apreciamos todos sus comentarios y tratamos de responder de inmediato todas sus peticiones.

 

 

 

Si Ud sigue teniendo problemas para escuchar nuestro Streaming , porfavor asegurese de seguir todos los siguientes pasos para garantizar el acceso a nuestro streaming.

IE for Windows:

Click on ‘tools’, which is located on the IE menu bar

Select ‘internet options’

Click the ‘security’ tab

Click on the ‘custom level’ button

Configure the categories by following these steps:
Active X Controls and Plug-ins
– enable ‘download signed ActiveX controls’
– enable ‘run ActiveX controls and plug-ins’
– enable ‘script ActiveX controls marked safe for scripting’ cookies
– enable both options downloads
– enable ‘file download’ miscellaneous
– set ‘software channel permissions’ to ‘medium’ safety scripting
– enable all options user authentication
– skip this category

Click ok

Select the ‘general’ tab

Click the ‘settings’ button (located in the ‘temporary internet files’ category)

Click the option marked ‘every visit to the page’

Click ‘ok’

Click the ‘delete files’ button (located in the ‘temporary internet files’ category)

Click ‘ok’

Click ‘apply’

Click ‘ok’

Click the ‘refresh’ icon on the toolbar and try the broadcast again

 

IE for Macintosh:

Click on ‘edit’, which is located on the IE 5 menu bar

Click on ‘preferences’

Under the web browser, click on ‘web content’

Enable all options in the ‘active content’ section

Click on ‘cookies’ under the ‘receiving files’ section

Make sure that the selection for ‘when receiving cookies’ is ‘never ask’

Click ‘ok’

Click the refresh icon on the toolbar and try the broadcast again

Netscape for Windows:

Click ‘edit’, located on your Netscape toolbar

Select ‘preferences’

Click ‘advanced’ – make sure ‘advanced’ is highlighted

Enable the following options in the ‘advanced’ category by checking the boxes next to them…
-automatically load images
-enable ‘Java’
-enable ‘JavaScript’
-enable ‘Java Script for mail and news’
-enable ‘style sheets’

In the ‘cookies’ category, select ‘accept all cookies’

Click the ‘+’ sign to the left of the ‘advanced’ category

Select ‘cache’ under ‘advanced’…
-click the ‘clear memory cache’ and ‘clear disk cache’ buttons (click ‘ok’ after each button)
-under the ‘document in cache is compared to document on network’ category, select ‘every time’

Click ‘ok’

Click the ‘reload’ icon on the toolbar and try the broadcast again

 

Netscape for Macintosh:

Click ‘edit’, located on your Netscape toolbar

Select ‘preferences’

Click the word ‘advanced’ (make sure ‘advanced’ is highlighted)

Enable the following options in the ‘advanced’ category by checking the boxes next to them…
-automatically load images and other data types
-enable Java
-enable JavaScript
-enable Java Script for mail and news
-enable style sheets

In the ‘cookies’ category, select ‘accept all cookies’

Click the ‘open arrow’ next to ‘advance’ to access additional functions

Select ‘cache’ under ‘advanced’…
-click the ‘clear disk cache now’ button
-under the ‘page in cache is compared to page on network’, select ‘once per session’

Click ‘ok’

Click the reload icon on the toolbar and try the broadcast again
WINDOWS USERS:

**Please Note** Windows Media Player 6.4 is designed for Windows 95 & NT which are no longer supported by Microsoft. If you have Windows Media Player version 6.4, you will not be able to access the player. An unaltered version of Internet Explorer 5.5 or higher must be used in all configurations below.

The earliest version of Windows Media player capable of working with the player is Windows Media Player 7.1

System Requirements for this version below:

Recommended:
Windows 98, Windows 98 Second Edition, Windows 2000, Windows Millennium Edition or Windows XP
Pentium or AMD Athalon K6 266 MHz processor or faster
128 MB RAM
DSL / CABLE / T1
24-bit true color video card

Windows 98 SE Users: We recommend downloading Windows Player 9 Series.

Windows 98 Users: Please consider downloading Windows Media Player 7.1. (The Windows Media Player 9 Series is not supported on your Operating System.)

 

MAC USERS:

Below are the minimum requirements for Mac users:

1. All Mac users must use either Internet Explorer 5 or Safari.

There are two versions of IE for Mac users:

Microsoft® Internet Explorer 5 for Mac OS X & Microsoft® Internet Explorer 5 for Mac 8.1 to 9.x
http://www.microsoft.com/mac/products/internetexplorer/internetexplorer.aspx?pid=internetexplorer

Also, as an alternate choice for Mac OS X:

Apple® Safari for Mac OS X
http://www.apple.com/safari/

2. All Mac users must use Windows Media Player. The version of WMP is determined by the OS of the Mac user. The links for each version of WMP needed for each Mac OS are below:

Windows Media Player 7.1 for Mac OS 8.1 and higher
http://www.microsoft.com/windows/windowsmedia/download/mac71.aspx

Windows Media Player 9 for Mac OS X
http://www.microsoft.com/windows/windowsmedia/software/macintosh/osx/default.aspx

 

Tech Tips

Always make sure you have the latest versions of the critical software needed to listen to Online. Always check your system for the latest updates available for Internet Explorer and Windows Media Player.

Click on the links below to get your FREE updates:

http://windowsupdate.microsoft.com the Internet Explorer and Windows Operating System updates, patches and fixes.

http://www.windowsmedia.com/download for the latest Windows Media Player compatible with your system.



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